What is the underlying focus of a KPI? It could be a telltale sign of the organization’s culture.
The following post is a riveting and sometimes incriminating commentary on how relationship-based goals in an organization can prevent alienation of the people most important to it, namely:
- Employees
- Customers
- Partners
- Management
A handy “test” is included for anyone interested. 🙂
…measuring performance is measuring relationships.
Here was an organization with nearly 7,000 staff but none of its 29 KPIs related to employee satisfaction, safety, turnover, productivity, or innovation. This was not a good sign for the workforce, nor did it reflect positively on the way the CEO and the executive team thought about the organization.
